Frustration is an important signal: it indicates an opportunity, a problem to be solved, a path to scale. Adi Tatarko founded the online home-design site Houzz with her husband after their own home reno turned into a nightmare. By building a tool that flipped their frustration on its head, they’ve grown Houzz into a bustling platform and marketplace for homeowners, designers, architects, craftspeople. Learn how to identify frustration – and flip it.

Even before the pandemic forced us to stay home, loneliness was snaking its way through our lives, says economist Noreena Hertz, affecting everything from how we vote to how we work. The author of The Lonely Century, Noreena has advice for businesses about how loneliness impacts productivity, the bottom-line advantages of in-person connection — and why kindness is key to retaining talent.

Drew Houston knows if Dropbox is going to design for the future of work, then its own workforce needs to live in that future, right now. He discusses Dropbox’s move toward the virtual-first workplace — and how its benefits extend far beyond pandemic times.

Great branding is about identity – and it’s about matchmaking too. No one knows this better than the legendary co-founder of Nike, Phil Knight. When he and his partner, Hall of Fame track coach Bill Bowerman, started the sneaker company, they never tried to force-feed customers a product just to drive up the bottom line. They focused on one thing: making an excellent product for people who believed in the edgy Nike ethos. Because they knew, when there’s a mismatch between product and market, the bottom usually drops out. Instead, they told the world who the are, and then did everything they could to find their ideal customers. And made history. Cameo appearance: Eddy Lu (GOAT).

A study in the fall of 2020 — deep into the work-at-home movement — makes a persuasive case that shared offices are productive places to work and, especially, to co-create. Gensler Group co-CEO Diane Hoskins shares fresh insights on the future of our workplaces.

“This was like 1918, 1929 and 1968 in one week,” says Darren Walker, president of the Ford Foundation, with pandemic, economic crisis, and civil unrest all coming together after George Floyd’s death. Walker’s advice to CEOs mixes clear-eyed messages with optimism about the opportunities ahead.

What can your business do right now in the struggle against racism? More than you think, says Shellye Archambeau, former CEO of MetricStream, now a board member at Verizon, Nordstrom and Okta. The struggle is a marathon, but businesses are uniquely poised to demand accountability and transparency from their communities.

After shutting his iconic New York City restaurants, laying off 2,000 staffers (with hopes to re-hire) and returning a $10m PPP loan in the early days of the pandemic, Danny Meyer finds himself reconsidering nearly everything about his business model.

Can you turn the remote-work scramble into a long-term benefit? Wences Casares runs a fully distributed company at his unicorn bitcoin startup, Xapo. For Wences, remote work is an intentional choice, one that celebrates the creativity and freedom of being released from geographical boundaries – and turns remote work into a striking advantage.

TaskRabbit was founded during the 2008 financial crisis — and then and now, says Stacy Brown-Philpot, the business remains a necessity, for the community, and for the gig economy.

At Boston’s Cue Ball Group, Tony’s portfolio includes companies that employ hundreds of nail care workers, cooks and servers. So he’s asking: How can we protect hourly workers and help them prepare for an uncertain future?

Danny Meyer, head of Union Square Restaurant Group and the founder of Shake Shack, shares how and why he acted so quickly to initiate layoffs at the start of the pandemic.