Masters of Scale: Rapid Response, an original podcast hosted by Reid Hoffman

Masters of Scale has always embraced the whole truth in entrepreneurship: the thrill of success and the moments of exhaustion and adversity. None of us has faced a situation like this one. We launched this spinoff to help navigate unprecedented times.

These fast, focused interviews bring you real-time wisdom from business leaders in fast-changing situations that demand lightning-speed decisions. Hosted by Bob Safian, former editor-in-chief of Fast Company.

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SPECIAL COVERAGE

TEN MONTHS OF
PAIN AND HOPE

Danny Meyer
Union Square Hospitality Group
Shake Shack

“I think people cannot wait to get back into restaurants and celebrate love, and life.”

Danny Meyers knows the restaurant industry overall is teetering on the edge, desperate for federal help and active intervention to be able to return to the communities they once served.

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WHAT THE PANDEMIC
HAS COST WOMEN

Sallie Krawcheck
Co-founder & CEO
Ellevest

“Wealth begets wealth. The other side of it is inequality begets inequality.”

Sallie Krawcheck knows firsthand the obstacles women face as well as the struggles big institutions can have in reconfiguring their practices to help.

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WHY SALESFORCE
BOUGHT SLACK

Bret Taylor
President & COO
Salesforce

“It’s a time for people and companies who are resilient to adversity to grow.”

Salesforce’s president Bret Taylor talks about how the pandemic helped Salesforce and Slack bring their businesses together.

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Why take on
a turnaround

“Tech needs to augment what we as humans are trying to achieve – it cannot replace it.”

Peggy Johnson explains why she left a safe perch at Microsoft to take the helm of one-time startup darling Magic Leap, which had just barely avoided bankruptcy.

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Loneliness
at work

Noreena Hertz
Author, Economist
"The Lonely Century"

“How do we create a sense of togetherness amongst our workforce?”

Noreena Hertz knows that technology is a double-edged sword, but we can use it to turn our isolation around, if we embrace the opportunity.

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Balancing Data with Gut Feeling

Joanna Geraghty
President, Chief Operating Officer
JetBlue Airways

“We want to be there for those who have to travel.”

Joanna Geraghty explains how JetBlue built a new system for flexing the business, to ramp up only when demand arises, deploying cost cuts but no furloughs, and looking for opportunity amid the downdraft.

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Why brands must take a stand

Colleen DeCourcy
Co-President, Chief Creative Officer
Wieden+Kennedy

“Now is not the time to have no opinions.”

Colleen DeCourcy knows that meshing an economic goal with an emotional message has never demanded more creativity.

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A virtual-first workplace

Drew Houston
CEO
Dropbox

“How do we shape technology so that the good outweighs the bad as much as possible?”

Drew Houston knows if Dropbox is going to design for the future of work, then its own workforce needs to live in that future, right now.

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Pandemic Planning, Phase Two

Dr. Bon Ku
ER physician, director, Health Design Lab
Jefferson University

“There is no way we can go back to our old way of doing business in healthcare.”

Dr. Bon Ku warns that without significant change we might be looking at a devastating period ahead.

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Small business – more stressed than ever

Jeff Jones
CEO
H&R Block

“What small business owners are feeling today is that pressure of: What’s in front of me?”

Jeff Jones says small business is being taxed emotionally as well as financially, and that tax is rising.

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When your business disappears overnight

Arne Sorenson
CEO
Marriott International

“You’ve got to empower people to know that they’ve got the right to make a decision.”

Arne Sorenson admits the hotel industry will take years to recover. That hasn’t dimmed his personal belief that travel matters more than ever.

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Movie-theater drama has come to every business

Shelli Taylor
CEO
Alamo Drafthouse Cinema

“There’s the magic to a theater: you get to laugh, cry, gasp together.”

As big movie chains shut down, Shelli Taylor’s determined to keep her theaters open.

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The Covid test facts every CEO needs

Rajiv Shah
President
Rockefeller Foundation

“The goal is to get to 30 million tests a week.”

Rajiv Shah walks us through the choices, costs, and protocols to keep an entrepreneurial team, and all of us, safe.

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Your company is a citizen — it can act like one

Baratunde Thurston
Host
How To Citizen with Baratunde

“A sane and rational market system is built on pillars of citizenship.”

We’re talking with Baratunde Thurston on how companies can show up as citizens — citizens with the potential for outsize impact.

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Healthy offices and the myth of remote-work productivity

Diane Hoskins
Co-CEO
Gensler

“Our workplaces need to be diverse, and diversity needs our workplaces.”

From new technology to surprising data, Diane Hoskins shares insights on the future of our workplaces. Read Gensler’s US Work from Home Survey 2020.

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Nothing matters
but this

Eric Schmidt
Former CEO, Google
Co-founder, Schmidt Futures

“If you don’t address health first, you create fear. And with fear, it’s very hard to run a business.”

Schmidt shares a clear-eyed roadmap for moving toward a healthy, just, and economically vibrant post-pandemic world.

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What you can learn from
how one school pivoted

Eva Moskowitz
Founder & CEO
Success Academy Charter Schools

“We’re always looking for the better, faster, cheaper way to do things.”

How to make decisions in an uncertain environment, how to communicate with constituents – and who we should all prioritize.

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Building a bridge over troubled waters

Dr. Mary Schmidt Campbell
President
Spelman College

“Imagine if this country were to make investments equitably, how much more we could do.”

How to keep a university’s doors open and make safe choices? We talk to Dr. Mary Schmidt Campbell, president of Spelman College.

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Inside PayPal's $530M plan to close the racial wealth gap

Dan Schulman
President & CEO
PayPal

“The most important constituent that a CEO has is their employees. It all starts there.”

The pandemic has hurt many businesses but PayPal isn’t one of them. Inside PayPal’s unique opportunity to spur emerging economic recovery – and to make a longterm impact in the fight for racial justice.

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WHAT IT WILL TAKE FOR TECH & HOLLYWOOD TO BE ANTI-RACIST

Rashad Robinson
President
Color Of Change

“You have to figure out: How do I do enough?”

There’s no quick fix to 400 years of oppression, says Color Of Change’s Rashad Robinson. But by working together, says Rashad, we can make a lasting difference.

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A new playbook
for new times

Darren Walker
President
Ford Foundation

“Opportunity is not spread as evenly with talent in this country.”

Ford Foundation president Darren Walker on what’s happening now: “This was like 1918, 1929 and 1968 in one week.”

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Burning cash,
Accepting turbulence

Ed Bastian
CEO, Delta

“We all got to decide what parts of our businesses survive.”

A surprisingly candid and upbeat interview on the industry hardest hit by the pandemic.

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How business can engage against racism

Shellye Archambeau
MetricStream, Nordstrom, Verizon

“Silence is a problem.”

What can your business do right now in the struggle against racism? More than you think, says Shellye Archambeau, former CEO of MetricStream, now a board member at Verizon, Nordstrom, and more.

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"Deep, profound sadness" and "going ventilator fast"

Mary Barra
CEO
GM

“Our industry is transforming quickly – and no one’s going to wait for us.”

GM is now reopening auto plants, after shutting them in March, temporarily reducing pay for 69,000 employees, and making a fast pivot to produce masks and ventilators. But with the killing of George Floyd, things are hardly back to normal.

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At BuzzFeed: Record-high audience, record-low revenue

Jonah Peretti
Founder & CEO
BuzzFeed

“On the other side of this in an economic recovery. But the transition is painful.”

Generation Covid has swarmed BuzzFeed, with audience numbers at record highs. Yet the pandemic’s economic effects have crushed the bottom line. Jonah Peretti talks about short term pain and longterm opportunity.

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10 Weeks Later:
How to Revive Restaurants

Danny Meyer
Union Square Hospitality Group
Shake Shack

“Being the first to close is one thing – but I don’t want to be the last to open.”

After shutting his iconic New York City restaurants, laying off 2,000 staffers (with hopes to re-hire) and returning a $10m PPP, Danny Meyer finds himself reconsidering nearly everything about his business model.

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How "startup DNA"
helped One Medical
respond to Covid

Amir Rubin
chair & CEO
One Medical

“One Medical has an operating system that positions us to work at scale.”

Since One Medical’s IPO in January, CEO Amir Rubin has been forced to constantly adapt to the coronavirus pandemic, as healthcare needs, expectations, and behaviors shifted. If you have a consistent platform and mission, explains Amir, that operating system can be applied to even fast-changing environments.

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How Warby Parker
is making decisions
in uncertainty

Neil Blumenthal
co-founder & co-CEO
Warby Parker

“Crisis brings out clarity.”

At Warby Parker, planning for the future has meant leaning into the present — from physical changes in their factory and stores that ensure social distancing to optimizing online vision tests.

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Leading with your gut

Julie Smolyansky
CEO
Lifeway Foods

“It fills me with purpose to lead at a time when it’s hard.”

Tapping both personal experience and intuition, Lifeway CEO Julie Smolyansky has embraced action amid uncertainty.

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Future-proofing Verizon

Hans Vestberg
Chair & CEO
Verizon

“A large corporation has a large responsibility in a crisis.”

Boom times don’t necessarily mean easy times. CEO Hans Vestberg on what the future looks like for Verizon.

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Operating in a fishbowl

Scott O'Neil
CEO
Philadelphia 76ers,
New Jersey Devils

“Sports are the new town square.”

In sports, everyone has an opinion. We’re talking with Scott O’Neil about leadership challenges and what the new era of sports and entertainment can look like.

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Crisis lessons from inside the ER

Dr. Bon Ku
ER physician, director, Health Design Lab
Jefferson University

“Healthcare is fundamentally going to change.”

Dr. Bon Ku, an ER physician and director of the Health Design Lab at Jefferson University in Philadelphia, takes us inside the practice and mindset required to perform under extraordinary pressure.

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Food security in a pandemic

Sara Menker
Founder & CEO
Gro Intelligence

“Answers lie in the data.”

Will the U.S. run out of food? Can the world’s food supply chains survive coronavirus? Sara Menker, founder and CEO of Gro Intelligence, shares eye-opening insights based on real-time facts.

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On the frontlines of scale: Hospitals

Dr. David Skorton
CEO
Association of American Medical Colleges

“If the data and the hypothesis don’t match up, you don’t throw away the data.”

What health institutions are grappling with, how they need to rethink how they operate, and what all of us can learn from this moment.

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Inside Panera's pandemic pivot

Niren Chaudhary
CEO
Panera

“When things are tough, organizations forget about creating opportunities.”

What do you do when you can’t serve customers in cafes and carry on business as usual? You try unusual things, says CEO Niren Chaudhary.

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A crisis leadership lesson

General Stanley McChrystal
Founder & CEO
McChrystal Group

“You don’t make better decisions in a crisis because it’s a crisis. They may just be faster.”

Everyone’s looking for a box of crisis tricks. But the hard truth is that it simply doesn’t exist, says retired General Stanley McChrystal.

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When business booms during a pandemic

Sumit Singh
CEO
Chewy

“In crisis, first communicate. Then innovate.”

For Chewy, the pet-supply company, that’s driving unprecedented demand. Ultra-rapid growth has its own set of challenges that CEO Sumit Singh is responding to by: hiring, setting up a task team, rolling out customer-facing innovations in a weekend, and more.

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"Neighbors are the frontline of support."

Sarah Friar
CEO
Nextdoor

“People get it: the power of proximity.”

A neighborhood is more than just the people who share a common address, says Nextdoor CEO Sarah Friar. It’s every space that makes up your daily life. So Nextdoor is jumping in, rolling out new features like Help Maps and Groups so residents can connect and coordinate.

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Build government back – better

Jen Pahlka
Code for America
USDR

“Government matters – and we’ve neglected that machinery.”

Jen Pahlka co-founded U.S. Digital Response, a nonpartisan group working to help local governments leading crisis response. She shares what she’s seeing now – and what a modern government could do in the future.

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Let go of "geographical fencing" & find the best team

Wences Casares
Founder & CEO
Xapo

“The book on remote work isn’t written. We’re just learning as we go.”

Your team is likely working remote. Now what? Can you turn a temporary scramble into a long term benefit? We’re asking bitcoin pioneer Wences Casares, who runs a fully distributed company at his unicorn bitcoin startup, Xapo.

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Fast pivots for
changing needs

Charles Best
Founder & CEO
DonorsChoose

“In times of crisis and anxiety, people can actually be more altruistic.”

Charles Best on how to listen to what your community really needs – and pivot to address changing needs.

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“I want to see retail survive this.”

Brian Cornell
Chair & CEO
Target

“We can’t take care of guests if we don’t take care of our team first.”

Every day in a pandemic is different, and that’s true for people and for corporations. CEO Brian Cornell has promised Target will keep its doors open. To do that, Target is becoming “a good student,” says Brian.

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Thoughts on a crisis.

Reid Hoffman
Greylock, Paypal
Host, Masters of Scale

“Pause and say, ‘Let me be a human first.'”

What will the entrepreneurial world look like on the other side of this? Reid Hoffman sits on the other side of the mic, sharing his thoughts.

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"A pandemic doesn't see money."

Stacy Brown-Philpot
CEO
TaskRabbit

“We need to make the gig economy work for everyone.”

TaskRabbit was founded during the 2008 financial crisis and then and now, says Stacy Brown-Philpot, the business remains a necessity, for the community, and for the gig economy.

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"We're a data-first company."

Nancy Lublin
founder & former CEO
Crisis Text Line

“Crisis counselors are heroes in jammies, not capes.”

Crisis Text Line provides free, confidential crisis counseling via text, 24/7. To help counselors meet the moment, they anonymize and analyze real-time data on how their users are feeling – and that data is telling them the story of right now.

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How to keep an essential business running

John Zimmer
Co-founder, President
Lyft

“Transportation is the root of economic activity and mobility.”

Even though ride sharing is sharply down, transportation remains key – for essential workers and for our supply chain. So Lyft is flexing some new muscles and hoping that by Lyft staying true to its mission, they’ll come out successful on the other side.

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The imperative of helping hourly workers

Tony Tjan
Co-founder, Chair
The Cue Ball Group

“Hourly workers represent a hero class.”

At Boston’s Cue Ball Group, Tony’s portfolio includes companies that employ hundreds of nail care workers, cooks and servers, and he’s asking: How can we protect hourly workers and help them prepare for an uncertain future?

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A playbook for when "there’s no playbook."

Ellen Kullman
CEO, Carbon
Former CEO, Dupont

“Create your own trajectory. Write your own story.”

Ellen Kullman knows how to survive a crisis. While leading DuPont through the 2008 financial crisis she developed four crisis principles, forged through the fire of experience. She’s putting those to the test now, at the helm of 3D printing unicorn startup, Carbon.

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"Crisis is pushing us back to our roots."

Brian Chesky
Co-founder & CEO
Airbnb

“A new, better Airbnb will emerge.”

As the pandemic hit, Airbnb was preparing for an IPO. Within a matter of days, everything changed dramatically. Chesky shares what gives him hope and explains why he’s bringing Airbnb back to its roots as a scrappy, resilient startup that can adapt and evolve.

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On layoffs

Danny Meyer
Founder & CEO
Union Square Hospitality Group

“How do you put people first without putting them out of business?”

Danny Meyer shares how and why he acted so quickly to initiate layoffs.

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Relief funding
in a crisis

Karen Cahn
Founder & CEO
IFundWomen

“This is the largest stimulus bill for Main Street in the history of the United States.”

How can you get emergency assistance? Should you consider crowd-funding? Karen Cahn tells you what you need to know.

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On remote work

Matt Mullenweg
Co-founder & CEO
Automattic / WordPress

“Different working styles will make us more resilient.”

At Automattic, Matt Mullenweg runs an almost entirely remote team. As more of us shift to remote work, we’re asking: how does Matt do it?

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EPISODE 2

The Money Episode

With Mariam Naficy
Founder and CEO of Minted

Cameo appearances by Selina Tobaccowala (Evite, Gixo), Daniel Kahneman (Nobel Prize-winning psychologist) and more.

Photography By Jacqui Ipp

COMING MAY 10

IMPERFECT IS PERFECT

With Mark Zuckerberg
Founder & CEO of Facebook

Cameo appearances: Kara Goldin (Hint Water), Susan Danzinger (Ziggeo), Sheryl Sandberg (Facebook) and Dick Stockton (Hall of Fame sportscaster)

Photography By Jacqui Ipp

A WaitWhat original podcast.

Masters of Scale has always embraced the whole truth in entrepreneurship: the thrill of success and the moments of exhaustion and adversity. None of us has faced a situation like this one. We launched this spinoff to help navigate unprecedented times.

These fast, focused interviews bring you real-time wisdom from business leaders in fast-changing situations that demand lightning-speed decisions. Hosted by Bob Safian, former editor-in-chief of Fast Company.

LISTEN TO THIS EPISODE NOW

SPECIAL COVERAGE

SPECIAL COVERAGE

“I think people cannot wait to get back into restaurants and celebrate love, and life.”

LISTEN TO THIS EPISODE NOW

“Wealth begets wealth. The other side of it is inequality begets inequality.”

LISTEN TO THIS EPISODE NOW

“It’s a time for people and companies who are resilient to adversity to grow.”

LISTEN TO THIS EPISODE NOW

“Tech needs to augment what we as humans are trying to achieve – it cannot replace it.”

LISTEN TO THIS EPISODE NOW

“How do we create a sense of togetherness amongst our workforce?”

LISTEN TO THIS EPISODE NOW

“We want to be there for those who have to travel.”

LISTEN TO THIS EPISODE NOW

“Now is not the time to have no opinions.”

LISTEN TO THIS EPISODE NOW

“How do we shape technology so that the good outweighs the bad as much as possible?”

LISTEN TO THIS EPISODE NOW

“There is no way we can go back to our old way of doing business in healthcare.”

LISTEN TO THIS EPISODE NOW

“What small business owners are feeling today is that pressure of: What’s in front of me?”

LISTEN TO THIS EPISODE NOW

“You’ve got to empower people to know that they’ve got the right to make a decision.”

LISTEN TO THIS EPISODE NOW

“There’s the magic to a theater: you get to laugh, cry, gasp together.”

LISTEN TO THIS EPISODE NOW

“The goal is to get to 30 million tests a week.”

LISTEN TO THIS EPISODE NOW

“A sane and rational market system is built on pillars of citizenship.”

LISTEN TO THIS EPISODE NOW

“Our workplaces need to be diverse, and diversity needs our workplaces.”

LISTEN TO THIS EPISODE NOW

“If you don’t address health first, you create fear. And with fear, it’s very hard to run a business.”

LISTEN TO THIS EPISODE NOW

“We’re always looking for the better, faster, cheaper way to do things.”

LISTEN TO THIS EPISODE NOW

“Imagine if this country were to make investments equitably, how much more we could do.”

LISTEN TO THIS EPISODE NOW

“The most important constituent that a CEO has is their employees. It all starts there.”

LISTEN TO THIS EPISODE NOW

“You have to figure out: How do I do enough?”

LISTEN TO THIS EPISODE NOW

“Opportunity is not spread as evenly with talent in this country.”

LISTEN TO THIS EPISODE NOW

“We all got to decide what parts of our businesses survive.”

LISTEN TO THIS EPISODE NOW

“Silence is a problem.”

LISTEN TO THIS EPISODE NOW

“Our industry is transforming quickly – and no one’s going to wait for us.”

LISTEN TO THIS EPISODE NOW

“On the other side of this in an economic recovery. But the transition is painful.”

LISTEN TO THIS EPISODE NOW

“Being the first to close is one thing – but I don’t want to be the last to open.”

LISTEN TO THIS EPISODE NOW

“One Medical has an operating system that positions us to work at scale.”

LISTEN TO THIS EPISODE NOW

“Crisis brings out clarity.”

LISTEN TO THIS EPISODE NOW