What changes when AI agents do the shopping? (with Shopify's COO Jess Hertz)

About Jess

• COO of Shopify since Oct. 2025, leading revenue, ops, talent, legal, comms & security
  
• Former White House Staff Secretary to the President and senior White House leadership
  
• Joined Shopify in 2021 as General Counsel before rising to COO
  
• Former Director & Associate General Counsel at Meta on regulatory and government affairs