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Podcast: Episode 63: Must Listen

Be a painkiller and a vitamin


Some products are vitamins and some are painkillers – the best, though, are both. This is what Clara Shih, founder and CEO of Hearsay Systems, learned when she launched her software startup. To survive, she needed to shift her platform from a nice-to-have into a can’t-live-without. In doing so, she learned a key secret to scale: Solve your customers’ urgent needs now… while looking ahead to their future wants. Cameo appearances: Shellye Archambeau (MetricStream), Gary Alexander (Interactive Education Concept).


“Make your business a vitamin AND a painkiller. Solve your customers’ urgent needs while anticipating their future desires, and you’ll add rocket fuel to your scale.”