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Be a painkiller and a vitamin

clara_shih

Some products are vitamins and some are painkillers – the best, though, are both. This is what Clara Shih, founder and CEO of Hearsay Systems, learned when she launched her software startup. To survive, she needed to shift her platform from a nice-to-have into a can’t-live-without. In doing so, she learned a key secret to scale: Solve your customers’ urgent needs now… while looking ahead to their future wants. Cameo appearances: Shellye Archambeau (MetricStream), Gary Alexander (Interactive Education Concept).

“Be proactive with customers – don’t wait until they’re mad to have a conversation.”

— Clara Shih
About the guest:
clara_shih

Clara Shih is the co-founder and CEO of Hearsay Social. She also sits on the Starbucks board of directors.

About the host:
reid_hoffman

Reid Hoffman is the host of Masters of Scale. A Silicon Valley entrepreneur and investor, he’s known for his spot-on insights on how to scale a startup. He’s a partner at Greylock and co-founder of LinkedIn, and co-author of the best-selling Blitzscaling and The Startup of You.

Also featured in this episode:

Gary Alexander is CEO of Interactive Education Concepts, which operates an online defensive driving school called MyImprov.com.

As CEO, Shellye Archambeau led a legendary turnaround of the tech company MetricStream. She’s the author of the book Unapologetically Ambitious.

Make your business a vitamin AND a painkiller. Solve your customers’ urgent needs while anticipating their future desires, and you’ll add rocket fuel to your scale.

Transcript of Masters of Scale: Be a painkiller and a vitamin
Masters of Scale’s mission is to democratize entrepreneurship. Launched in 2017 as a weekly podcast featuring Reid Hoffman, we’re now two weekly podcasts — Masters of Scale with Reid Hoffman, and Masters of Scale: Rapid Response, hosted by Bob Safian — as well as an award-winning daily learning app, a best-selling book, virtual and live events, and more, serving a global community of founders, funders, and leaders looking to innovate at scale.
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