The keys to building customer loyalty (stories from Chewy, Gatorade, Nike, & more) | Rapid Response
About Sumit
- CEO of Chewy, leading $12B+ revenue growth and profitability (2024, up from $2B in 2017).
- Named to multiple "Top CEO" lists; University of Texas Distinguished Alumni honoree.
- Guided Chewy to top customer experience rankings by Forrester (2021-2024).
- Board Director at Booking Holdings; former Amazon and Dell executive.
- Oversaw Chewy's rapid scale: 13K+ employees, extensive crisis leadership in COVID-19 era.
About Sarah
- Former CEO of Exos, Flywheel, and global president of Gatorade and Equinox
- Held senior leadership roles at Virgin, Nike, and Atari
- Author of 'Extreme YOU' on maximizing human potential
- Board member of JetBlue and Strava
- Trustee emeritus of the Women's Sports Foundation
Related Episode
Cultivate loyalty at every level
Chewy’s Sumit Singh
Former Exos CEO Sarah Robb O’Hagan
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Chewy’s Sumit Singh
Former Exos CEO Sarah Robb O’Hagan