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Scott Kirby on Newark, safety & customer care

When a major air traffic outage briefly paralyzed operations at Newark Airport, United Airlines found itself at the center of the storm. CEO Scott Kirby joins Rapid Response to explain how the crisis unfolded — and why even he was surprised by the level of attention it received. It’s a candid look inside one of the world’s largest airlines, navigating turbulence in more ways than one.

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