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Clara Shih

Clara Shih is the co-founder and CEO of Hearsay Social. She also sits on the Starbucks board of directors.

“Be proactive with customers – don’t wait until they’re mad to have a conversation.”

— Clara Shih
Featured in these episodes:
Clara Shih, guest
July 28, 2020

Some products are vitamins and some are painkillers – the best, though, are both. This is what Clara Shih, founder and CEO of Hearsay Systems, learned when she launched her software startup. To survive, she needed to shift her platform from a nice-to-have into a can’t-live-without. In doing so, she learned a key secret to scale: Solve your customers’ urgent needs now… while looking ahead to their future wants. Cameo appearances: Shellye Archambeau (MetricStream), Gary Alexander (Interactive Education Concept).