How AI can make calling your health insurance less painful (Synthpop's Elad Ferber) | Pioneers of AI

We all know what it’s like to call a medical office and wait on hold, just to provide basic information that only takes a few minutes once someone picks up. Medical workers face this, too, spending hours on calls to share patient details or billing codes. Elad Ferber, co-founder and CEO of Synthpop, is deploying AI agents to take those calls, using synthetic human voices with AI behind them to reduce administrative tedium in healthcare. Hear a Synthpop agent handle a call and more from Elad on how the technology works, along with the ethics of deploying AI to talk to humans and handle sensitive information.

Pioneers of AI is made possible with support from Inflection AI.

At the center of AI is people, so we want to hear from you! Share your experiences with AI — or ask us a burning question — by leaving a voicemail at 601-633-2424. Your voice could be featured in a future episode!