Danny Meyer: From tipping to AI, a new era for restaurants | Rapid Response
About Danny
- Founder and Executive Chairman of Union Square Hospitality Group (USHG).
- Created Shake Shack, now 500+ locations in 23 countries (as of 2024).
- USHG and Meyer: Dozens of James Beard Foundation Awards including Outstanding Restaurateur.
- Author of NYT bestseller 'Setting the Table', and Julia Child Award winner.
- Led innovative moves in hospitality—employee-first culture, tipping reforms, and investment in AI.
| 23:54
How much should we tip? Legendary restaurateur Danny Meyer returns to Rapid Response to assess an inflection point in customer expectations and experiences around that and other questions. The founder of Union Square Hospitality Group and Shake Shack shares his hard-earned lessons from unsuccessfully challenging the tipping norm, plus why he sees right now as a golden age for new restaurants. Hear how AI is poised to redefine hospitality–and his best advice for securing a reservation at that hard-to-get-into spot.
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From tipping to AI, a new era for restaurants
Union Square Hospitality Group’s Danny Meyer
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Union Square Hospitality Group’s Danny Meyer