Bret Taylor (OpenAI Chair & Sierra Co-Founder): How AI will save customer service | Pioneers of AI

To deliver excellent customer service, you need excellent service reps — agents who can meet a customer’s needs and accurately answer their questions, all while representing and elevating the company’s brand. Bret Taylor thinks that AI agents are the answer. As the co-founder of Sierra, Taylor is partnering with companies like Weight Watchers, Sonos, and SiriusXM to build AI agents that uniquely represent a brand’s mission and voice. As tech industry innovator and leader for two decades, and current Chairman of the Board of OpenAI, Taylor also talks about the future of AI and jobs, AI safety, and how AI can best benefit humanity.

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