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Keeping calm in a crisis is essential — and extremely difficult. In this special Rapid Response, we hear what it’s like right now in the Gaza Strip. Mercy Corps’s Arnaud Quemin talks with Bob Safian from Amman, Jordan about how his team in Gaza is coping, sharing first-hand accounts from those on the ground. As director of the humanitarian organization’s Middle East operations, Arnaud himself had to relocate from Beirut due to the crisis. He shares how he’s trying to help his team and others in need. Despite high emotions, he says, there’s an imperative to stay neutral, to enable eventual progress.


“Listening to Arnaud, you can hear the importance of both planning in advance and reacting swiftly in the moment when it comes to managing crises.”