Skip to Content

Customer love is all you need

sam_altman

Better to have 100 users love you than 1 million that kinda like you. The true seed of scale is love, and you can’t buy it, hack it, or game it. Ask Sam Altman, the CEO of Open AI and past president of Y Combinator, Silicon Valley’s legendary startup accelerator. He knows that a product that’s deeply loved — even by a tiny base of users — is one that can scale. Plus: an epic story of customer love from Chef Dominique Ansel, famed inventor of the Cronut.

“People don’t stick with products they don’t love.”

— Sam Altman
About the guest:
sam_altman

Sam Altman is the president of OpenAI, and the past president of Y Combinator, the legendary Silicon Valley incubator that gave life to Airbnb, Reddit, Dropbox, and more. He previously founded Loopt, a groundbreaking location-services mobile app, as a student at Stanford.

About the host:
reid_hoffman

Reid Hoffman is the host of Masters of Scale. A Silicon Valley entrepreneur and investor, he’s known for his spot-on insights on how to scale a startup. He’s a partner at Greylock and co-founder of LinkedIn, and co-author of the best-selling Blitzscaling and The Startup of You.

Also featured in this episode:

Dominique Ansel is a French pastry chef and owner of Dominique Ansel Bakery in New York City. He is best known for his invention…

Sara Blakely founded Spanx in 2000. After bootstrapping everything from her early prototypes and patent applications to fulfilling orders from her apartment in Atlanta…

Aubrie Pagano is the founder and CEO of Bow & Drape, a custom fashion platform that allows its users to personalize the products the…

It’s more important to have 100 people who LOVE your product than a million who just sort of like it.

Transcript of Masters of Scale: Customer love is all you need
Masters of Scale’s mission is to democratize entrepreneurship. Launched in 2017 as a weekly podcast featuring Reid Hoffman, we’re now two weekly podcasts — Masters of Scale with Reid Hoffman, and Masters of Scale: Rapid Response, hosted by Bob Safian — as well as an award-winning daily learning app, a best-selling book, virtual and live events, and more, serving a global community of founders, funders, and leaders looking to innovate at scale.
Sign up for our weekly newsletter