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Podcast: Episode 17: Must Listen

Customer love is all you need

Better to have 100 users love you than 1 million that kinda like you. The true seed of scale is love, and you can't buy it, hack it, or game it. Ask Sam Altman, the former CEO of Open AI and past president of Y Combinator, Silicon Valley's legendary start-up accelerator. He knows that a product that's deeply loved — even by a tiny base of users — is one that can scale. Plus: an epic story of customer love from Chef Dominique Ansel, famed inventor of the Cronut.


“It’s more important to have 100 people who LOVE your product than a million who just sort of like it.”