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Inside Panera’s pandemic pivot

niren_chaudhary

What do you do when you can’t serve your customers in cafes? You come to them, says Panera CEO Niren Chaudhary. The company’s bold pandemic pivot built on a years-long digital loyalty strategy that paid off in deeply unexpected ways.

“When things are tough, organizations forget about creating opportunities.”

— Niren Chaudhary
About the guest:
niren_chaudhary

Niren Chaudhary is the CEO of Panera Bread, the US-wide salad, sandwich and coffee mainstay.

About the host:
bob_safian

Bob Safian is the host of Masters of Scale: Rapid Response, and the editor-at-large for Masters of Scale. He’s the founder of The Flux Group, a media, insights, and strategic advisory firm. He was previously editor-in-chief of Fast Company, where he won the National Magazine Award for Magazine of the Year in 2014.

Transcript of Masters of Scale: Inside Panera’s pandemic pivot
Masters of Scale’s mission is to democratize entrepreneurship. Launched in 2017 as a weekly podcast featuring Reid Hoffman, we’re now two weekly podcasts — Masters of Scale with Reid Hoffman, and Masters of Scale: Rapid Response, hosted by Bob Safian — as well as an award-winning daily learning app, a best-selling book, virtual and live events, and more, serving a global community of founders, funders, and leaders looking to innovate at scale.
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