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Podcast: Episode 27: Must Listen

How to build trust fast


Normally, trust = consistency + time. But when you’re scaling fast, you must find shortcuts with your partners and your users. When Daniel Ek founded Spotify, he did what few disruptors had ever done before: He worked WITH the industry he was trying to reinvent. How did Ek build a relationship with a music industry wary of piracy? He found shortcuts to trust. And not just with the music industry, but users too.


“To quickly build the foundations of a long-term relationship, you have to find shortcuts to trust.”